Shipping policy
Thank you for choosing Al Ghadeer Poultry Farms. We are committed to delivering fresh, high-quality egg products safely and on time.
1. Delivery Areas
We currently deliver within the Kingdom of Saudi Arabia. Delivery availability may vary depending on your location.
Orders outside our standard delivery areas may require additional arrangements or may not be available.
2. Order Processing
- Orders are processed during our official business hours.
- Orders received outside business hours may be processed on the next business day.
- During peak seasons or public holidays, processing times may be longer.
3. Delivery Time
Estimated delivery times are provided during checkout and may vary depending on:
- Delivery location
- Weather conditions
- Traffic conditions
- Public holidays
- Operational circumstances
While we strive to meet estimated delivery times, delays may occasionally occur.
4. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before payment confirmation.
Promotional campaigns may include free delivery to selected locations or for qualifying orders.
5. Receiving the Order
Customers should inspect their order upon delivery.
If any item is damaged, missing, or incorrect, please notify us within 24 hours of delivery by providing:
- Order number
- Photos of the product (if applicable)
- Description of the issue
6. Failed Delivery
If delivery cannot be completed because:
- The customer is unavailable.
- The delivery address is incorrect.
- Contact information is inaccurate.
Additional delivery charges may apply for a second delivery attempt.
7. Product Freshness
All products are carefully packed and transported under appropriate conditions to maintain freshness and quality until delivery.
Customers are responsible for refrigerating and storing products properly immediately after receiving the order.
8. Force Majeure
Al Ghadeer Poultry Farms shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, road closures, or other unforeseen events.
9. Contact Us
For delivery inquiries, please contact us through:
- Phone
- Contact Form available on our website